Student Guide

Here are 1 or 2 questions that you may have about living here with us at Wrexham Village, we can’t promise having the answers to All your questions and as good as we are ‘What is the meaning of Life’ is just a little out of our remit - but never say never...!!

Please click a section below to expand:

Living in Wrexham Village

Group of students in lecture

What do I need to bring with me?

Once we have received your signed Tenancy and Licence Agreements and any payments due, a confirmation letter will then be sent to you re-confirming your accommodation details and estimated scheduled time of arrival along with a ‘Private & Confidential Personal Information & Check-In’ form; you will need to complete the form and bring this with you along with some photo identification preferable showing your home address details, to the administration office where a member of the team will then check and sign before your key is given.

Please be aware that check-in is not 24 hours, so if the time is not suitable or if you know that you will be a potential late arrival, then you must contact the administration team in advance giving full details of your estimated time of arrival; failure to do so may result in being refused access to your room until the administration office is open again the following morning.

Can I move in earlier than my contract date?

Yes you are able to arrive earlier than your contract date, there is a £30.00 per night early arrival fee to be paid; early arrival check-ins must be confirmed and full payment made in advance with the administration office and is subject to availability.

Can a friend or family member stay with me in my room when I move in?

Unfortunately no; as you can appreciate, like you, there will be a few students who are away from home for the 1st time and we do not want to add any additional pressure or anxiety by allowing friends and family members to stay over for the initial first few weeks.

Can I personalise my room?

You are able to personalise your room and we recommend and encourage you to make your room as homely and comfortable as possible, from your favourite pillow and duvet cover to photos of family and friends, after all, this is your home for potentially the next 40 weeks.

However, you are responsible for ensuring that you leave your room and kitchen/living area in the same condition that it was given to you and this includes not using blu-tac, white-tac, cellotape, nails or pins on your walls; please note that you will be charged for any re-painting or repairs needed prior to vacating if this is the case.

Can I redecorate my room?

No, we use professional decorators. If you redecorate without telling us you may be charged for the room to be redecorated prior to vacating at the end of your tenancy.

Male and female students walking

Can I move to a different room/floor if I do not get on with my fellow flat mates?

Yes you can, but it is important to remember that moving to University is a stressful time, and that initial teething troubles are usually resolved within the first few weeks; the team here at Wrexham Village hope that all students will endeavour to "get on with" their flatmates who could be from differing backgrounds and cultures. However, if a student is extremely unhappy, then room changes can be considered but are subject to availability, will not be considered within a minimum of 6 weeks following moving in, and a £50.00 administration charge paid in advance of the room move.

Can I keep a fridge in my room?

Fridges of any size are not permitted in bedrooms, along with kettles, microwaves’ and any other electrical kitchen appliances; arrangements are provided in the kitchen/living areas to store chilled foods and use, store any or all of your additional electrical appliances.

However, if you have a medical condition which requires you to have a fridge in your room, evidence of this must be provided.

Am I allowed candles?

No, Wrexham Village has a strict policy that candles and incense sticks/burners are not permitted on site. This is as per the residency fire plan and as advised by the local fire authority.

Can I bring a pet?

No, pets of any kind are not permitted and any found will be confiscated and in some cases, charges may apply.

Can I bring a Wok?

Wok’s, frying pans, ‘actifry’/health fryers and other cooking items are permitted, however deep fat fryers and chip pans (the most likely causes of cooking-related fires) are not, this too is as per the residency fire plan and as advised by the local fire authority.

Female student

Are we allowed extra guests in our rooms?

Yes you are, but we do have restrictions which only allow you to have 1 guest staying for a maximum of 2 nights per given week taking into account that extra mattresses and blow up beds are not permitted under any circumstances. You must also notify a member of the administration team about your guest and complete an ‘overnight guest’ confirmation form at least 48 hours before their arrival.

To ensure that the residence stays secure, visitors are required to sign in and out when they enter and leave the residence; anyone who does not comply will be asked to leave the site immediately.

Can I have a party?

Yes, but you must inform the administration team in advance of the party, that numbers of party goers do not exceed health & safety regulations and that you keep the noise to a minimum, being considerate to all your neighbours.

Please be aware that any damage or complaints made by any of your guests will be your responsibility and you will be the sole person responsible for all payments due covering all repairs and or damages done to Wrexham Village property.

Are there any spare rooms for visitors to stay in?

Yes, we do have a limited number of rooms that we are able to offer on a temporary basis to friends and family members who would like to stay; you will need to check with the administration team for availability and prices, and complete and submit a ‘Temporary Guest Accommodation Booking Form’ with at least a minimum of 48 hours before their arrival.

Male student

Will there be bedding provided?

Student need to provide their own bedding but all rooms allocated for family and friends to use whilst visiting do come supplied with bedding, which includes sheets, pillows and duvets; guests are also able to use the fully equipped kitchen & living areas where tea and coffee are also supplied.

Who is responsible for cleaning my bedroom and our kitchen & living area?

It is your responsibility to clean and maintain your room and jointly as a group sharing a kitchen and living area, to ensure that it remains clean and tidy and that there is no build up of any dirty dishes and that all the rubbish and recycling is taken out regularly.

The stairs and hallways’ outside the living areas (communal areas) are cleaned on a regular basis by cleaners. At the end of your agreement, your bedroom and kitchen/living area must be returned in good condition or additional charges will be levied.

Where can I wash my clothes and bedding?

Wrexham Village has a purpose built laundry building on site which has coin operated washing and drying machines available.

Where can I collect my post?

All post and parcels are delivered to the administration office and students are able to collect their post at any time between 8.00am and 4.00pm Monday to Sunday.

With regards to registered post and special deliveries, these are signed for by a member of the administration team and will need to be signed for by you on collection/pick up. A member of the team will e-mail you and advise you that there has been a package delivered and ready for collection - again during the office hours of 8.00am to 4.00pm, Monday to Sunday.

Please be advised that the security guard’s are not able to issue/give any post and parcels to students at any time.

Is a TV provided and will I need a TV Licence?

Yes you are permitted to have your own TV in your room to use with any of your devices, but please note that there are no aerial points provided in any of the bedrooms.

With regards to a TV Licence, as of the 1st of September 2016, the law regarding a TV Licence has now changed and we would advise you to contact the TV Licensing body to see what you are able to view with or without a TV Licence; regardless of your chosen device, including desktop computer, laptop, mobile phone, tablet, games console etc.

For additional information, full details are available at www.tvlicensing.co.uk/student or call them direct on 0300 303 8581.

Female student in glasses

Will I be able to get online in my room?

Yes you will be able to get online both in your room and kitchen and living area using cable access or WiFi.

Ask4

Please be aware that internet and WiFi is now supplied by the service provider Ask4 where you will need to register your details and open an account, confirming to Ask4’s Conditions of Use & Security Policy; we advise you to read Ask4’s Network and IT Facilities Conditions of Use and Security Policy for students and visitors. This is available on the Ask4 website.

Ask4 reserve the right to withdraw access if you fail to comply with any of the conditions of use.

Will I have to pay for the internet or WiFi?

No, the service provided is free giving you a speed of 30Mb/s and up to 3 devices in your room.

However, should you require more devices or more Mb/s, although they are available, there will be an additional charge which you will need to pay Ask4 direct for; full details of all their additional services are available via the Ask4 website.

Do I need insurance?

Yes, we would advise all students to get contents cover for their personal belongings whilst living in halls of residence; Wrexham Village will not take any responsibility for any items lost, stolen or damaged whilst you are a resident at the accommodation.

Do I need to pay council tax?

No, as a student and in full time education you are exempt from paying council tax.

However, we would recommend that whilst living and being a part of the Wrexham community that you do register with the local council; not only will this help with your credit rating, it will also allow you to take part and have your say in any elections taking place, either locally or nationally.

What happens if I lose, damage or forget my key?

A charge of £10.00 is payable for all replacement key/s needed that have been lost, damaged or forgotten/left at home; all payments made for replacement’s of lost or forgotten key’s that are then potentially found or returned is non-refundable.

Your key is your responsibility and you should not, under any circumstances, leave it with anyone else other than a member of the administration or security team on site.

Male student in library

How do I report a maintenance problem?

For any maintenance issues that may arise during your stay, you must report them to the administration office stating your name, room or kitchen and living area number and of course, what the issue is; our maintenance team will then address the problem and will leave you a report to confirm that they have been and if they were able to fix the problem or if they need to arrange for an external contractor to be called.

For out of office times, you are also able to e-mail the administration team at accommodation@glyndwr.ac.uk or for any emergencies after 4.00pm, please report to the security office.

It is important to be aware that students will not be charged for the majority of faults reported to the administration or security office. Students will only be charged in cases where the fault is determined to have been caused directly by the actions of the tenant and or their guests, either through misuse or negligence.

Who do I contact if I want to make a complaint?

Wrexham Glyndwr University strives to achieve the highest standards in its provision of service but recognises there are occasions when complaints may arise from these.

If you are experiencing a problem with your accommodation, our service or staff, please take the time to make this known to us; in the first instance, please contact Ruth Hodkinson, Student Advice and Guidance Manager telephone 01978 293433 or Ruth.Hodkinson@glyndwr.ac.uk

Your complaint will be dealt with in a fair and timely way regardless of how your complaint is made.

Please be aware that all complaints relating to accommodation need to be made by the student concerned and not via any third parties. A complaint received by a third party will only be considered with the express written permission of the person to whom the complaint relates.

Female student with laptop

Where can I smoke?

We do have a designated smoking area to the front of the John Neal building and receptacles’ situated outside of the Erddig and laundry building.

However, please be aware that smoking is not permitted in any of Wrexham Village buildings, this policy includes all communal areas, corridors, stairwells, main entrances and lifts, any shared kitchen and living areas and of course, your bedroom.

Where can I store my bike?

Bike racks are available with the option to use either the internal or external storage area’s located on site. Access will be given to the internal storage facility via your key but all residents using the facilities need to be aware that they do so at their own risk and that Wrexham Village will not accept liability or responsibility for any accidents, damage or loss incurred to any property/bike whilst using either the external or internal storage areas.

No bikes are allowed in the buildings including, bedrooms and all communal and living areas.

Will I be able to park my car on site?

Yes you are, but parking spaces are not guaranteed, limited and subject to availability.

All residents using the car park need to be aware that they do so at their own risk and that Wrexham Village will not accept liability or responsibility for any accidents, damage or loss incurred to any property or vehicles parked in the car park.

Do I need to move out over Christmas & Easter?

No, your room is contracted to you for the full duration of the agreed term giving you complete access to your room over all of the holiday periods.

Group of students on university campus

What do I need to do when I move out?

When it comes to moving out, you will need to arrange a convenient time for you final departure room inspection to take place with a member of the administration team; they will issue you with instructions covering the procedures to follow and what is expected from your room and communal living area before you vacate.

What happens to my post once I have left?

Unfortunately, we are not able to accept, store or forward any packages and items of post for you once you have left. We therefore advise you to make arrangements to inform relatives, friends, banks etc that you are moving out and provide them with your forwarding/new address; we would also advise you to amend the delivery details on any on line accounts that you use, such as Ebay and Amazon.

Can I see the football pitch from my bedroom window?

No, unfortunately despite the height of both the John Neal and Erddig buildings towering over the football stadium, there are no clear views of the football pitch from any of the bedrooms.

Booking your accommodation

Female student holding book

How can I apply to live at Wrexham Village?

For 2018-2019 applications it’s easy, all you need to do is contact our accommodation team stating your requirements and they will contact you back with availability or why not call us direct on 01978 313926 and speak to a team member in person.

For 2019-2020 Wrexham Glyndwr University’s new online accommodation application system, applying for accommodation is quick and easy. Simply use the online system when applying for Wrexham Village or Corbishley Hall accommodation.

Can I book my accommodation now?

For 2018-2019 September intake yes you can, as soon as you have received your acceptance and student ID No and know your dates and requirements you can contact us direct (as above) and we will check availability for you; once your contract is signed and all payments received, you are all set for moving in.

Can I book a room even if I am from a different University?

Yes you can; we offer flexible short term and long term contracts that cover everyone from student nurses and doctors to engineering students needing affordable, temporary accommodation whilst on work experience or an academic placement in and around the Wrexham area and have welcomed students and visitors from Keel University, Bath University, Bangor University and Liverpool’s John Moores University to name just a few.

Can I apply to stay in Wrexham Village for my 2nd & 3rd year?

Yes, all current students are eligible to apply to stay with us again for their 2nd and 3rd years at University; students will be able to register their interest either as an individual or as a group of friends wishing to live and share the same communal area from November.

Male and female student studying

How do I book a viewing of the accommodation?

There are 2 options regarding viewing our excellent facilities:

  1. Contact us direct to arrange a convenient day and time
  2. The second option is to attend one of the Wrexham Glyndwr University open days; check out their website www.glyndwr.ac.uk for the next available open day date

Can I live with my friends?

Yes it is possible to live with a group of friends or course mates, and would advise all who are looking to share a floor/living area to apply together and if at all possible at the same time, stating any preferences you may have and with whom you would like to live with.

Although we will endeavour to accommodate everyone’s preference and requests’ for sharing, please be aware that Wrexham Village can make no guarantees and all allocations are subject to availability especially if availability is limited.

Students in lecture theatre

Do I have to pay a deposit?

Paying your deposit?

Yes -When you accept your contract you will be asked to pay a £250 deposit. The card details that are given to pay this deposit will be used for the recurring card payment for your accommodation instalments. This deposit will be returned to you providing there are no outstanding fines.

Is it possible to stay/book a room over the Summer?

Yes it is a possibility to stay with us over the Summer period; speak to a member of our administration team for further details and to check availability.

Contract information

Your contract is a legally binding document and you should make sure that you read and fully understand the terms and are willing to comply with them throughout your stay here at Wrexham Village. If you are not sure about what is stated in your contract (or any other official document), then we advise you to seek legal advice, ask for help from someone more experienced or contact us direct with any queries; preferably, before you sign anything.

Male student with laptop in class

How long is the contract length?

Our standard contracts length is 40 weeks.

Can I extend my contract length after I have signed it?

Yes you are able to extend the length of your contract as confirmed originally on your Licence Agreement subject to availability

Can I shorten/terminate/pull out my contract before the agreed date?

Please refer to the Terms and Conditions of Residency for further information.

Parents & Guardians information

Parents helping their son move to university

University will provide many wonderful opportunities for your sons and daughters to learn independence, how to manage their time, money, relationships with others and take care of their health; as a parent and guardian, you need to ensure that the accommodation provider they choose will provide a supportive, safe living environment as well as an excellent living experience.

However, as parents and guardians, how and when do you make sure that your Safety Net does not turn into a Safety Harness especially for first year students?

With this in mind, we hope the following will give you some reassurance and some helpful tips when it’s time for them to Fly The Nest of both prospective and current students:

What security measures are in place at Wrexham Village?

Wrexham Village has extensive CCTV available throughout both the John Neal and Erddig buildings in addition to external cameras covering the main entrances and car park.

We also have on site security guards employed by the well established security firm, Securitas, and can be seen regularly patroling the buildings and grounds as well as monitoring the CCTV cameras.

How safe is Wrexham Village?

Access into the buildings is only given to those living and staying at Wrexham Village. Access is via an electronic access control system which responds to the individual key card issued; these only allow each individual access into the building they live in, the floor/living area their room is located and their bedrooms only.

The access control system allows management staff to remotely activate or cancel cards according to whether a resident has lost their card. This control of who can access the residence allows for increased security and a reduced level of anti-social behaviour.

Male student with his father

What can I do if I am concerned about my son/daughter?

If you have a concern about your son or daughter, in the interest of respecting student privacy we are, unfortunately, unable to discuss these concerns with you without your son/daughter’s permission, by way of Disclosure of Information.

We appreciate that this can be frustrating, particularly if it relates to their accommodation account and you are paying the fees, however this is a legal requirement (1998 Data Protection Act) and Wrexham Glyndwr University policy prohibits the disclosure of an individual’s information. There are only certain situations in which this may not apply, and is dealt with in respect of Wrexham Village’s duty of care.

However, this does not mean that Wrexham Glyndwr University will not take your concerns seriously; whilst we cannot discuss a student’s situation or circumstances with you (without their permission), including giving confirmation of whether they are attending classes, we can contact the students and offer appropriate help. It is then the student’s responsibility as to whether they choose to take advantage of that support and advice.

How does Wrexham Village manage the welfare of the residents?

The team at Wrexham Village offer an ‘Open Door’ policy to all our residents, as from our experience it is evident that the majority of students settle in very quickly to communal living, unfortunately, occasionally some students may feel alone, or not know where to turn with regards to any interpersonal issues within their flat or living accommodation.

Our ‘open door’ policy is to try wherever possible to work with students to come up with the best solution for all concerned; whether it is offering mediating in all manner of welfare issues experienced by students, from homesickness to difficulty getting on with flatmates, noise complaints to relationship troubles, partying too hard to having trouble with studies. We are committed to and with our ultimate aim, is that to helping residents to have a great living experience, and help them achieve this wherever possible.

However, should we be unable to assist with the particular issues experienced by your son/daughter, we will point them in the right direction for the support they require; the University Student and Campus Life team have a great team of staff who are able to offer more in-depth advice and help with Funding and Money Advice, Counselling, Inclusion and Chaplaincy services.

Is there always a member of staff on site?

Yes, Wrexham Village is manned 24hrs a day, 7 days a week, 365 days a year.

Is everything close to the halls of residence?

The University, their amenities, leisure facilities, local shops and supermarkets etc, are all within a short walking distance to Wrexham Village.

Female student at graduation with her mother

Hints & tips

Here are a few pointers for all parents and guardians to bear in mind and to consider now that their sons and daughters have ‘flown the nest’:

  • Show your confidence in your son/daughter by allowing them to learn from their mistakes, own and celebrate their success, and fight their own battles
  • Remember that developing independence is crucial and requires efforts from both parents and students; resist the urge for multiple contacts per day
  • Keep phone calls brief and non-prying. Listen more than talk!
  • Try to ignore changes in clothing, hair or language; these will eventually pass
  • Help you son/daughter remember to put the inevitable ups & downs of University into perspective
  • Early homesickness does not predict poor adjustment to University life
  • University is a time of self-preoccupation which can sometimes appear self-centred and oblivious to the feelings and needs of other family members; this, too, shall pass!
  • Help them stay connected with events going on at home - keep them ‘in the loop’ as the saying goes
  • Keep the communication channels open. Discuss difficult topics (eg alcohol, drugs, sex, relationships, future careers) prior to coming as well as throughout University
  • Expect your son/daughter’s relationship with food, and possibly their body image, to change some during University
  • Remember that they are still practicing to be full-fledged adults; achieving maturity is a long process
  • Be their "safety net" not a "safety harness."
  • And finally - find new interests yourself or why not pursue old ones!

Wrexham Village Vs Private House

Now that you have experienced your first year at University and while it has been seen as a ‘rite of passage’ for students to move into a shared house for their latter years, the team here at Wrexham Village have noticed a distinct trend for 2nd and 3rd year students wishing to now remain in halls of residence for the duration of their time at University; and so, the Big Debate begins:

Wrexham Village Private House
Piggybank £250 DEPOSIT Moneybag £750.00 approx deposits and 1 month rent
Router Free Internet and Wifi Magnifying glass Mostly 12 month contracts, even over Summer months when still at home
Shower All bedrooms are en suite. No bathroom sharing Bathroom key Shared & limited bathrooms
Maintenance cog On-site maintenance team Cone On-going maintenance issues
Sun No garden maintenance or communal areas to worry about Garden hose Liability to maintain the garden
TV Great social living area with sofas and flat screen TV’s* Place setting Small kitchen with no social/dining area
User On-site Team Envelope Off-site, absent and hard to reach Landlords
Lightbulb £0 - All bills included Calculator £360.00 per annum approx - Bills not included or capped
CCTV On-site security with 24 hr CCTV coverage Alarm bell Minimal security
Pint of beer Regular, organised social events advertised and highlighted throughout Cross icon Missing out on socialising
Computer TV Licence, Internet & Wifi charges may apply or be capped
Wrexham Village
Piggybank NO DEPOSIT
Calendar Flexible contract lengths and weekly rents available
Shower All bedrooms are en suite. No bathroom sharing
Maintenance cog On-site maintenance team
Sun No garden maintenance or communal areas to worry about
TV Great social living area with sofas and flat screen TV’s*
User On-site Administration Team
Lightbulb £0 - All bills included
CCTV On-site security with 24 hr CCTV coverage
Pint of beer Regular, organised social events advertised and highlighted throughout
Router Free Internet and Wifi
Private House
Moneybag £750.00 approx deposits and 1 month rent
Magnifying glass Mostly 12 month contracts, even over Summer months when still at home
Bathroom key Shared & limited bathrooms
Cone On-going maintenance issues
Garden hose Liability to maintain the garden
Place setting Small kitchen with no social/dining area
Envelope Off-site, absent and hard to reach Landlords
Calculator £360.00 per annum approx - Bills not included or capped
Alarm bell Minimal security
Cross icon Missing out on socialising
Computer TV Licence, Internet & Wifi charges may apply or be capped

There are pros and cons of living on and off campus, and one may fit in with your lifestyle and budget more than the other. We would therefore recommend and advise you to take some time to research what is best for you, as each option offers something different and each can be a great experience!

Please feel free to speak to a member of our administration team if you have any questions or concerns when deciding on your 2nd and 3rd year living arrangements.

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